Author Archives: Gillie
Machine Spares
MACHINE SPARESMost companies that supply new machine tools will have the necessary machine spares to go with them. Leading manufacturers will also be the suppliers of machine spares, tooling and consumables – ranging from the smallest of machine spares to fully automated grinding machines. Manufacturing technology needs to achieve excellence in grinding tolerance, machine reliability …
How to write a professional CV
HOW TO WRITE A PROFESSIONAL CV Your CV is your promotion, a marketing tool which sells your skills and experience. An employer will not spend more than 30 seconds to read your document so there is no need to write a 5-page CV. If you want to stand out from competitors and to impress the …
Customer Care
CUSTOMER CARE Facts Here is some food for thought: It costs six to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of an existing customer. Increasing customer retention by 5% could increase your profits by 25% to 100%. Handling difficult customers In …
The role of the telephonist
THE ROLE OF TELEPHONIST We spend such a lot on ensuring our customers can reach our businesses – on our advertising pamphlets, letterheads, business cards, in the yellow pages yet very little is spent on training the person who is responsible for answering the telephone. We spend a lot of money decorating the reception …